"Deceptive review practices cheat consumers, undercut honest businesses, and pollute online commerce," Samuel Levine, director of the FTC's Bureau of Consumer Protection, said in a statement. The Fashion Nova complaint is the FTC's first involving a company's efforts to squash negative customer reviews. The FTC alleges Fashion Nova blocked hundreds of thousands of lower-starred, negative reviews between late 2015 and November 2019.
The fast-fashion online retailer misrepresented that product reviews on its website reflected the views of all customers who submitted reviews, according to FTC allegations, when in fact, Fashion Nova used a third-party online product review management interface to suppress reviews with ratings lower than four stars out of five. The company will also be prohibited from suppressing customer reviews of its products. Los Angeles-based Fashion Nova will pay $4.2 million to settle the FTC allegations that the company blocked negative reviews of its products from being posted to its website. LOS ANGELES (CBSLA) - Fashion Nova CEO Richard Saghian will pay a fortune as the winning bidder for "The One," a Bel Air megamansion famous for its decadent amenities and checkered history, but his online fashion empire will also have to pay millions to the Federal Trade Commission in a settlement announced recently. Contact Fashion Nova at 2801 East 45th, Vernon, CA 90058 +.
You can withdraw your consent at any time by texting STOP to 55525. Consent is not a condition of any purchase. cart reminders) from Fashion Nova CA at the cell number used when signing up. By submitting this form, you agree to receive recurring automated marketing text messages (e.g. īy signing up for email, you agree to Fashion Nova's Terms of Service and Privacy Policy. Contact Fashion Nova at 2801 East 46th, Vernon, CA 90058 +. You can withdraw your consent at any time by texting STOP. Don't worry, we'll do the math for you.īy signing up for email, you agree to Fashion Nova's Terms of Service and Privacy Policy.īy submitting this form, you agree to receive recurring automated marketing text messages (e.g. In every case, we prorate the discount across all applicable items in your specific order. If you return the $10 item you will get $6 in credit. If you return the $15 item you will get $9 in credit. But how we calculate it, is you got the $15 item for $9 and the $10 for $6 as the $10 discount is prorated across the 2 items. The $10 item in this case would be the item you got for free. One was a $15 item and the other was a $10 item. Let's say you redeemed a BOGO for 2 items. The easiest way to do this is to give you an example. If an item is identified as damaged, a 50% restocking fee will be reduced from your return amount. Upon receipt of your return our returns processing team inspects all garments for stains, holes, defects, and wear. In the case they missed an item please contact us and include the order number and item(s) missed. While Fashion Nova doesn’t produce hundreds of thousands of things, it sells them in limited quantities. Fashion Nova’s policy allows customers to exchange items within 30 days of purchase. It is up to the returns processing associate to locate your items manually for any order returned that was not done through our Returns Portal. Fashion Nova’s refund policy applies to both online and in-store purchases. Please do not group returns like this in the future as it can cause major delays and incorrect crediting.
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If you lost access to your email you’ll need to contact us below with your order number, full name, and billing address. Please make sure to check all folders including Spam on the email address associated with your order. Orders sent without following this process will be delayed and may cause crediting issues.Īll returns will be refunded via gift cardĭue to the nature of our fast limited supply sourcing we do not offer refunds to the original form of payment. To ensure fast and accurate processing please use the Returns Portal before sending back your return.
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